Openreach Customer Business Management Function
The Openreach Customer Business Management function now has a full complement of staff, all actively working to ensure that those customers who have chosen to be account managed by Openreach have a named point of contact with whom they are in regular communication and who will focus on providing solutions to any issues they may have.
50% of the team were in place by the end of March, and the team has rapidly expanded to its full complement over the last three months.
Led by Dave Newbold, the Openreach Customer Business Management team that has been created is not a traditional sales organisation. Instead it is accountable for the overall business relationship with customers and is all about understanding their business, and delivering against their needs. The Customer Business Managers (CBMs) will be rewarded based on their personal contribution to customers’ and Openreach's business. They will not be rewarded on Sales Order Value.