IPStream Consuming Local Loop Unbundling
BT Wholesale has been transferring existing ADSL and SDSL broadband end-users to the new Equivalence Management Platform (EMP) database as part of its commitment to deliver EoI.
The SDSL installed base has now been migrated. We plan that mass migration of the ADSL installed base will be complete by the end of March 2007. This fails to meet the Undertakings deadline of 31 December. As at 31 December 2006, BT had migrated 2.7m of its installed base of 8.5m ADSL end-users to the equivalent solution. The shortfall against the Undertakings target resulted from a BT decision not to accelerate migrations as originally planned, because the risk of an unacceptable customer experience for purchasers of IPstream was too great.
The revised schedule has been shared with both Ofcom and the EAB.
In December the Equality of Access Board reported that it had found a trivial breach in BT’s capture of New End-Users for asymmetric IPstream (see the EAB website). The problem related to a small number (some 1% of New End-Users and 0.1% of all provides) of customers, which BT’s processes could not readily identify as New End-Users. The problem was resolved during December when BT moved all IPstream provision to the equivalent solution. The service received by BT’s LLU or IPstream customers was not compromised by this trivial breach. BT is contacting its SMPF customers and discussing with them provision of an allowance on a goodwill basis.
BT Wholesale has been transferring existing ADSL and SDSL broadband end-users to the new Equivalence Management Platform (EMP) database as part of its commitment to deliver EoI. This brief provides an update on our plans for ADSL Equivalence of Input.
What does this involve?
BT is migrating BT Wholesale broadband services to Broadband consuming Shared Metallic Path Facility (“SMPF”) or Metallic Path Facility (“MPF”), by migrating existing BT Wholesale ADSL and SDSL records onto the Openreach EMP database and thereafter using the same systems and processes for transactions as other LLU customers
This migration means BT Wholesale broadband circuits will consume an Openreach Local Loop Unbundled line, (either SMPF or MPF as appropriate) on an equivalent basis
The status of the services and data on BT Wholesale’s broadband systems will be unchanged
No data or service loss due to migration of ADSL orders is expected.
What are our plans?
BT now has the products, systems, processes and resources in place to deliver Equivalence of Inputs for IPstream consuming LLU
BT supplies ADSL (IPstream and Datastream) to some 8.5 million end-users; about two thirds are customers of external Communications Providers and one third are customers of BT’s retail arms. By 31 December we had already migrated over 2.7 million installed base lines and successfully tested volumes in excess of 200,000/day
BT Wholesale has been delivering all forms of new broadband services in a fully equivalent manner since before the end of December
We were concerned that acceleration of the rate of migration of the installed base would be to the detriment of customer service. To avoid this we deferred ramp-up of our migration rates and revised our approach
We currently plan that mass migration of the ADSL installed base will be completed no later than the end of March 2007. This means BT did not fully migrate its installed base by 31 December 2006 and the Undertakings deadline was not met.
What will it mean to you?
Your ADSL broadband end-users should experience no interruption or detriment to their service. There is no change to our previous advice, in our briefing of 11 November, about migration issues.